vsilcoxdesigns
10-02-2008, 16:42
RESOLUTION:
I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.
I have lost nearly 100 pieces, at a value of nearly $2,000.00, due to the failure of Delta Permenamel surface conditioner. Their technical department confirmed the failure, the Director of Marketing approved the claim for time and materials, and the President declined reimbursement to me stating that Delta is not in the business of reimbursement! Most importantly, he stated to me that the company does not and will not guarantee the products.
I have painted thousands of pieces, with fantastic results, never one dissatisfied client....you might say I was a Delta disciple, proficient in every way in the application of these products.......but I am no longer that gal. I will never touch this product again.
I lost the ability to sell these 100 pieces and Delta Creative is responsible, and Iam now suffering the aftermath. Loss of inventory to sell, loss of revenue to purchase glass, paint, book future shows. Cut off at the knees.
I'm posting this to give other Glass Painters using Delta Permenamel products the opportunity to weigh the risk that they are taking when using this paint. And to seriously evaluate the consequences, if the process fails. You will have no recourse
I have reported Delta Creative with the Better Business Bureau, and will take further steps if necessary for them to right this wrong.
Finally, when you read that label that says "dishwasher safe", what it should really say is "sometimes dishwasher safe" or perhaps...."dishwasher safe only at the Delta Plant.
Vickie Silcox
vsilcoxdesigns
I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.
I have lost nearly 100 pieces, at a value of nearly $2,000.00, due to the failure of Delta Permenamel surface conditioner. Their technical department confirmed the failure, the Director of Marketing approved the claim for time and materials, and the President declined reimbursement to me stating that Delta is not in the business of reimbursement! Most importantly, he stated to me that the company does not and will not guarantee the products.
I have painted thousands of pieces, with fantastic results, never one dissatisfied client....you might say I was a Delta disciple, proficient in every way in the application of these products.......but I am no longer that gal. I will never touch this product again.
I lost the ability to sell these 100 pieces and Delta Creative is responsible, and Iam now suffering the aftermath. Loss of inventory to sell, loss of revenue to purchase glass, paint, book future shows. Cut off at the knees.
I'm posting this to give other Glass Painters using Delta Permenamel products the opportunity to weigh the risk that they are taking when using this paint. And to seriously evaluate the consequences, if the process fails. You will have no recourse
I have reported Delta Creative with the Better Business Bureau, and will take further steps if necessary for them to right this wrong.
Finally, when you read that label that says "dishwasher safe", what it should really say is "sometimes dishwasher safe" or perhaps...."dishwasher safe only at the Delta Plant.
Vickie Silcox
vsilcoxdesigns